My Work

Company: The Fedora Project

 

Role: Lead User Researcher

 

Artifacts: Contextual Interviews, Whiteboards, Affinity Maps.

 

Goals:

  • Understand Fedora Hubs and the contexts within which a meetup-like feature could be integrated.

  • Identify pain points of contributors around events and social activities within the Fedora community.

 

Success criteria

  • Identify the highest priority problems to work on

  • Propose possible solutions to those problems for the design and iteration phases.

(4 minute read)

Company: The Fedora Project

 

Role: Lead Interaction Designer

 

Artifacts: Flowcharts, Sketches, Mockups, Prototypes

 

Goals:

  • Create and iterate on sketches and wireframes based on the problems defined in the research and analysis phase

  • Use low and medium-fidelity prototypes to identify development and user roadblocks.

 

Success Criteria

  • Stakeholder agreement on the direction of the design project

  • Interitive improvements to address user pains during usability testing

(7 minute read)

Company: ASM

 

Role: UX Consultant

Artifacts: Mockups, Before & After screenshots

Goals: Improve usability of accounting section of internal software.

Success Criteria: Stakeholders and users approve suggested changes and implement them.

*INCOMPLETE*

(5 minute read)

Company: VA Center for Innovation

 

Role: Volunteer Interaction Designer

 

Artifacts: Whiteboard, Redesigned forms

 

Goals:

 

  • Redesign the PTSD forms to better support the veterans who need to fill them out.

  • Inform veterans who do not need to fill them out

  • Include instructions where they are relevant, rather than all at the top.

 

Success Criteria:

Provide the VA with options for improving the usability of their forms.

(5 minute read)

© 2019 by Suzanne Hillman.

 

Created with wix.com

shillman@suzannehillman.com

(617) 275-3466

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