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My Work

Anti-fraud: International English-Speaking Attitudes Toward Business Verification

Company: Indeed

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Role: Associate User Researcher

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Goals:

  • Understand the attitudes of Canadian and British employers toward ID and document verification of their business

  • Using existing knowledge about the attitudes of US employers, explore the reasons for these attitudes and learn about contributing cultural differences

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Success Criteria:

  • Understand what works and what does not work for Canadian and British employers around verification

  • Recommend changes and further work

fraud-logo1.jpg

(5 minute read)

Academic Research-Based Design Review
Class: Foundations in Human Factors (HF700)

Artifacts: 5 Page Design Review Paper

Goals:
 
  • Understand the human factors affecting low level perception
  • Relate these factors to a design case
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Screenshot (247).png
(15 minute read)
Regional Fedora Hubs:
Research and Analysis

Company: The Fedora Project

 

Role: Lead User Researcher

 

Artifacts: Contextual Interviews, Whiteboards, Affinity Maps.

 

Goals:

  • Understand Fedora Hubs and the contexts within which a meetup-like feature could be integrated.

  • Identify pain points of contributors around events and social activities within the Fedora community.

 

Success criteria: 

  • Identify the highest priority problems to work on

  • Propose possible solutions to those problems for the design and iteration phases.

(4 minute read)

Regional Fedora Hubs:
Design and Usability Testing.
Company: The Fedora Project
 
Role: Lead Interaction Designer
 
Artifacts: Flowcharts, Sketches, Mockups, Prototypes
 
Goals:
  • Create and iterate on sketches and wireframes based on the problems defined in the research and analysis phase
  • Use low and medium-fidelity prototypes to identify development and user roadblocks.
 
Success Criteria: 
  • Stakeholder agreement on the direction of the design project
  • Interitive improvements to address user pains during usability testing
(7 minute read)
ASM: Payments Form

Company: ASM

 

Role: UX Consultant

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Artifacts: Mockups, Before & After screenshots

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Goals: Improve usability of accounting section of internal software.

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Success Criteria: Stakeholders agree that the work should be usability tested with existing users.

new_payment_entry_table.png

(5 minute read)

Hack the Forms
Company: VA Center for Innovation
 
Role: Volunteer Interaction Designer
 
Artifacts: Whiteboard, Redesigned forms
 
Goals:
 
  • Redesign the PTSD forms to better support the veterans who need to fill them out.
  • Inform veterans who do not need to fill them out
  • Include instructions where they are relevant, rather than all at the top.
 
Success Criteria:

Provide the VA with options for improving the usability of their forms.
(5 minute read)
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